Online Backup Throwdown, Part 2
Update: Please also read part 3 before you make your online backup service selection.
In my previous entry on this topic, I described my problems with online backup services Carbonite and Mozy. Interestingly enough, both companies contacted me with regards to my post.
Carbonite’s CEO David Friend (or rather, I suspect, a PR firm masquerading as David Friend Update (Oct. 27, 2007): it was not a PR firm but actually David Friend, CEO of Carbonite. My bad.) commented on my blog in reply to my complaints. You can view the exchange here. I can understand not supporting backup from network drives, but I have a great deal of difficulty understanding the choice to not support backup from external drives. External drives are not uncommon with home users.
Thankfully Mozy does not suffer from these shortcomings. Bryan Fultz from Mozy contacted me directly offering me support on getting my Mozy installation to function. That impressed me a great deal.
It made a big impression on me that Carbonite was more concerned with their image than with backing up my files, while Mozy was more concerned with troubleshooting my installation and getting my data backed up.
Today, Mozy won one more paying customer.
BTW- Now that Mozy is setup and functioning, I can safely say from personal experience that the interface is way better than Carbonite’s.
Carbonite should fire the PR firm. The comment feels rude and it doesn’t help.
I understand that Carbonite wants to defend their product but I don’t care if supporting external hard drives would alter the economics of their business model, I want to make my life easier!
Posted on 25-Oct-07 at 10:31 pm | Permalink
James: I don’t let the PR firm or anyone else use my name in communications. You have my personal email address and I invite you to use it if you have further questions regarding Carbonite.
Carbonite and Mozy are never going to have exactly the same set of features and so there will always be people who prefer one over the other. We’re focusing on ease-of-use and speed. One area where I believe we beat the competition is in restore speed. If you want to get a file back from Carbonite, it is nearly instantaneous. I haven’t looked at Mozy in a while, but the last time I did the restore process was quite slow (hours). Perhaps that has changed.
If you want to discuss any this further, I’d be happy to give you a call. Just send me your number.
Dave Friend, CEO
Carbonite, inc.
Carbonite Online Backup
Posted on 27-Oct-07 at 8:32 am | Permalink
Is This Thing On? » Blog Archive » Online Backup Throwdown, Part 3?! wrote:
[...] thought it was over, but then David Friend, CEO of Carbonite had to go and make some good points that I felt it only fair I should [...]
Posted on 27-Oct-07 at 11:56 am | Permalink
Is This Thing On? » Blog Archive » Carbonite: FAIL, Mozy: ON NOTICE wrote:
[...] Please also read part 2 and part 3 for my complete take on online backup [...]
Posted on 27-Oct-07 at 12:01 pm | Permalink