I have a client wanting a website on a very small budget, so I recommended using logoyes.com to create the logo for the business. They are cheap, and last time I used them was relatively straightforward.
Not this time. The payment processor marked my card as fraud for whatever dark reason payment processors do, and the software provided no means of recourse. The excellent customer service representatives were hamstrung by a web application which provided no ability to manage any of these common issues.
It reminded me a great deal of Ayende’s PayPal Post
Anyway, here is the email I sent to logoyes after borrowing my partner’s credit card so I could perform a business transaction:
Thank you [Very Nice Customer Service Rep Name].
As I said on the phone, I had to call several times in order to get this purchase sorted out. The customer service representatives were very kind, patient and helpful. I cannot speak more highly of the customer service representatives employed by logoyes.
However, as a software developer, I feel ashamed that someone in my profession was paid money to write the logoyes.com software. The fact that I can spend quite a bit of time creating a logo and getting approval from a client, only to have the payment processor mess up and not have that logo saved anywhere, or provide the customer service reps with any ability to help me in that situation is ridiculous.
I understand that payment processors are pretty tricky things, but a false positive on fraud is such a common occurence it’s a complete oversight to not have any other way for a customer (which in my case had already invested at least 2 hours into the process) to pay for their logo is incredulous.
I will not be buying another logo from logoyes, which is unfortunate because I’ve been pretty pleased with the results. However, for such a low cost product, I cannot risk investing more hours into the logo and suddenly have no way to download it. It makes no business sense.
Thank you,
James Thigpen